Shipping policy
Shipping Policy
We work with trusted fulfilment partners to deliver your order directly to you. Please review the information below before placing your order.
Order Processing
Orders are normally processed within 1–3 business days after payment has been confirmed.
During holidays, promotional periods or other times of unusually high demand, processing may take up to 5 business days.
Processing time is separate from shipping time. Business days generally exclude weekends and public holidays.
Estimated Delivery Times
Delivery times depend on the product, where it is dispatched from and the destination country.
Estimated shipping times after dispatch are:
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United States: Approximately 3–15 business days, depending on whether the product is dispatched from a US or international warehouse.
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Canada: Approximately 8–16 business days.
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United Kingdom and Europe: Approximately 7–25 business days.
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Australia and New Zealand: Approximately 8–16 business days.
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Other international destinations: Approximately 7–30 business days, although some destinations may take longer.
These timeframes are estimates and are not guaranteed delivery dates. Customs clearance, local courier operations, severe weather, public holidays, supplier delays and periods of high demand may affect delivery.
Shipping Costs
Any applicable shipping charge will be displayed at checkout before payment. Shipping costs may vary depending on the delivery country, products ordered and any shipping promotion available at the time.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
It may take up to three business days for tracking information to begin showing updates after a tracking number has been issued. Temporary gaps in tracking are also normal while international packages are moving between countries, customs facilities or local delivery partners.
Separate Packages
Products in the same order may be dispatched from different warehouses or fulfilment partners. As a result, your order may arrive in more than one package and on different dates.
You will not be charged additional shipping fees when we divide an order into multiple packages.
Shipping Addresses
Please check that your name, delivery address, postcode and contact information are complete and accurate before submitting your order.
If you notice an error, contact us immediately at stores@jeanlucfiott.com. We will try to update the address, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
We cannot redirect a package after it has been handed to the shipping carrier.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless these charges are collected during checkout, they are determined by the relevant local authorities and may need to be paid by the recipient. We do not control these charges or the time taken for customs clearance.
Delayed or Missing Orders
If your order has passed its estimated delivery window or tracking has not updated for an extended period, please contact us at stores@jeanlucfiott.com with your order number.
We will investigate the shipment with our fulfilment partner and help arrange an appropriate resolution if the package is confirmed as lost.
A package is not necessarily lost simply because tracking has paused. International tracking may temporarily stop updating while the package is in transit, undergoing customs clearance or being transferred to a local carrier.
Packages Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate it, please:
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Check around the delivery location and any designated safe place.
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Ask other members of your household or neighbours.
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Contact the local delivery carrier using the tracking information.
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Contact us if the package still cannot be located.
We will assist where possible, although the shipping carrier may need to complete an investigation before a resolution can be provided.
Refused and Returned Packages
Please do not refuse delivery or return a package to the sender without contacting us first.
Returned packages may be sent to one of our fulfilment partners rather than directly to us and may not be recoverable. If there is a problem with your order, contact us and follow the instructions provided under our Refund Policy.
In many approved refund cases, you may be allowed to keep or responsibly dispose of the item instead of returning it.
Contact Us
For questions about shipping, tracking or delivery, contact us at:
Email: stores@jeanlucfiott.com
Please include your name and order number so that we can assist you as quickly as possible.
